AUTEM

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“Always Be Closing” does not have to mean constantly asking for the work. In law firm business development, the real skill is knowing what the next natural step is, maintaining momentum and building enough relevance and trust that, when the mandate comes, you are already in the right place to win it.
Strategy, Acquisition, Expansion, Diversification, Growth, Transformation, Practice Management, Suzanne Orfali, Strategic Alliances, Client Success, Business Development, Training and Mentoring

ABC: What ‘Always Be Closing’ Can Teach Law Firms About Business Development

“Always Be Closing” does not have to mean constantly asking for the work. In law firm business development, the real skill is knowing what the next natural step is, maintaining momentum and building enough relevance and trust that, when the mandate comes, you are already in the right place to win it.

author, Marketing and Engagement, Expansion, Optics, Diversification, Legal Directories and Awards, Growth, Practice Management, Strategic Alliances, Polly Lloyd, Client Success, Business Development, Training and Mentoring, Strategy

Before the Mandate: How Law Firms Build Client Relevance, Recognition and Preference Before an Instruction Arises

A genuine MBD function gives a law firm a commercial framework for growth, connecting leadership priorities with clients, markets, relationships, opportunities and reputation. The strongest functions move beyond reactive support to become part of how the firm makes commercial decisions and drives sustainable growth.

Marketing and Engagement, Expansion, Optics, Diversification, Legal Directories and Awards, Growth, Practice Management, Website, Strategic Alliances, Transformation, Branding, Client Success, Suzanne Orfali, Business Development, ESG, Training and Mentoring, Strategy

Why Some Law Firms Move Up the Market and Others Plateau

Why do some law firms successfully move up the market while others plateau? We explore how positioning, client service, matter management, people and internal infrastructure work together to drive sustainable law firm transformation.

Acquisition, Marketing and Engagement, Expansion, Optics, Diversification, Growth, Practice Management, Strategic Alliances, Transformation, Client Success, Suzanne Orfali, Business Development, Training and Mentoring, Polly Lloyd, Strategy, author

The Office Is Not the Strategy. How international law firms can build a credible Middle East market position before committing to a permanent office

International law firms do not need a permanent office to build a credible Middle East presence. We examine how firms can identify where they can genuinely compete, build routes to instruction, measure commercial traction and determine when local infrastructure becomes the right investment.

Marketing and Engagement, Expansion, Optics, Diversification, Growth, Practice Management, Strategic Alliances, Transformation, Client Success, Business Development, Training and Mentoring, Polly Lloyd, Strategy, author, Acquisition

From Requests to Revenue: How to establish an MBD function that becomes part of the business, not simply a support service

A genuine MBD function gives a law firm a commercial framework for growth, connecting leadership priorities with clients, markets, relationships, opportunities and reputation. The strongest functions move beyond reactive support to become part of how the firm makes commercial decisions and drives sustainable growth.

Marketing and Engagement, Expansion, Optics, Diversification, Growth, Practice Management, Strategic Alliances, Transformation, Client Success, Business Development, Training and Mentoring, Strategy, Suzanne Orfali, Acquisition

Your law firm has an operating system. Did anyone design it?

Not every great lawyer is a rainmaker.
Some generate work. Some retain clients. Some develop future leaders. Some become the technical backbone of the firm.
The challenge is not deciding which contribution matters most. It is recognising that successful firms depend on all of them and building performance frameworks that reflect that reality.

Expansion, Optics, Diversification, Growth, Practice Management, Strategic Alliances, Transformation, Client Success, Business Development, Training and Mentoring, Strategy, Suzanne Orfali, Marketing and Engagement

Not Every Great Lawyer is a Rainmaker

Not every great lawyer is a rainmaker.
Some generate work. Some retain clients. Some develop future leaders. Some become the technical backbone of the firm.
The challenge is not deciding which contribution matters most. It is recognising that successful firms depend on all of them and building performance frameworks that reflect that reality.

Diversification, Growth, Practice Management, Strategic Alliances, Transformation, Client Success, Business Development, Training and Mentoring, Strategy, Suzanne Orfali, Marketing and Engagement, Expansion, Optics

Why KPI Alignment Starts with Operating Structure

The success of any KPI framework depends on what sits beneath it. Before firms can align performance measures to strategy, they must first understand how their operating model supports growth, client development, and delivery. Without that foundation, KPIs risk becoming a reporting exercise rather than a tool for driving meaningful performance and commercial outcomes.

Practice Management, Strategic Alliances, Transformation, Client Success, Business Development, Training and Mentoring, Strategy, Suzanne Orfali, Marketing and Engagement, Expansion, Optics, Diversification, Growth

At the Crossroads of Management and Growth: Why KPIs Matter in Law Firm Development

Most law firms are not short of ambition. The real challenge is turning that ambition into consistent growth. Without a clear framework to align how lawyers spend their time, business development remains uneven and performance difficult to sustain.

Strategic Alliances, Transformation, Client Success, Business Development, Strategy, Suzanne Orfali, Marketing and Engagement, Expansion, Optics, Diversification, Growth, Practice Management

When the Market Becomes Selective: A Shift GCC Law Firms Should Not Misread

The GCC legal market has not slowed. It has become more selective. This shift is already changing which firms are being instructed, exposing weaknesses in positioning and rewarding those that remain visible, relevant and close to their clients.

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